Shipping policy

Effective Date: 10/10/2025
Company: SECRET SCENTA PERFUMES AND COSMETICS TRADING LLC
Address: Dubai, UAE
Email: contact@secretscenta.com
Website: https://www.secretscenta.com

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Worldwide Shipping

We ship internationally 🌍

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Order Processing

All orders are processed within 1–2 business days after payment confirmation, regardless of the shipping method selected.

Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Same-day shipping is not available.

Once your order has shipped, you will receive a shipping confirmation email with a tracking link within 48 hours. Please allow 24–48 hours for tracking information to update after dispatch.

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Estimated Delivery Times

Delivery times are estimates only and are not guaranteed.

Note: Orders shipped to remote or hard-to-reach areas may take longer than estimated.

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Shipping Methods

We work with trusted international carriers, including:

• Colissimo
• FedEx
• DHL
• UPS

Available Shipping Option:

• Standard Shipping
France & UAE: 2–3 business days

Please allow an additional 1–3 business days for processing and quality checks before dispatch.

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Order Tracking

Once your order ships, you will receive an email containing:

• Your tracking number
• A direct link to the carrier’s tracking page

If you do not receive this email within 48 hours, please check your spam or junk folder.

If still not received, contact contact@secretscenta.com with your order number.

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Order Cancellations & Changes

Orders may only be canceled or modified before fulfillment begins.

Once a packing slip or tracking number has been generated, the order cannot be changed or canceled.

If you believe an error was made, contact contact@secretscenta.com immediately. Changes are not guaranteed.

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Wrong Address Disclaimer

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

• A reshipping fee may apply

If you notice an address error immediately after placing your order, contact contact@secretscenta.com as soon as possible. We may be able to update the address before dispatch.

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International Shipping, Customs & Duties

We ship to most international destinations.

Import duties, customs fees, VAT, and local taxes are not included in the product price or shipping cost and are the responsibility of the customer.

We are not responsible for:

• Customs delays
• Refused shipments
• Local taxes or import fees
• Country-specific import restrictions

Customers are responsible for cooperating with their local customs authorities.

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Shipping Restrictions

We currently do not ship to the following countries:

• Italy
• Belgium
• Switzerland
• Portugal
• Germany

This list may change at any time without prior notice.

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Package Protection & Lost Orders

All shipments are insured by default.

If your package is lost, delayed, or arrives damaged:

• Contact contact@secretscenta.com with your order number
• A carrier investigation will be initiated
• A replacement or refund will be issued where applicable

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Shipping During Peak Seasons

During holidays, promotional periods, or high-traffic seasons, shipping delays may occur.

Delivery timelines may be affected by weather conditions, customs backlogs, or courier capacity.

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Contact Us

For any shipping-related questions or assistance, please contact:

SECRET SCENTA PERFUMES AND COSMETICS TRADING LLC
Dubai, UAE
contact@secretscenta.com

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Last Updated: 08/01/2026